Privacy Policy

1. Introduction & Commitment

At Brahmaa Kamal ("Company", "we", "our", or "us"), we are committed to safeguarding the privacy, personal data, and trust of our valued customers, chefs, and trade partners. This Privacy Policy sets out the basis on which any personal data we collect from you through our website (brahmaakamal.in), retail orders, wholesale inquiries, or customer support channels will be processed, stored, and protected.

2. Information We Collect

To fulfill your orders for our premium whole seeds (Sabut Zeera, Dhaniya) and cold-stone ground spice powders (Pisa), we collect the following categories of information:

• Customer Contact Details: Full name, shipping/delivery address, billing address, email address, and mobile contact number.
• Order & Culinary Preferences: Products purchased (e.g. Royal Shahi Zeera, Kumbhraj Dhaniya, Kashmiri Saffron, Garam Masala), pack sizes (whole seeds / ground powder), purchase history, and delivery instructions.
• B2B & Wholesale Trade Details: Business name, GSTIN (Goods & Services Tax Identification Number), food business registration (if applicable), and trade order volumes.
• Transaction Identifiers: Payment confirmation IDs, transaction timestamps, and invoice numbers. (Note: We do not store credit card, debit card, or net-banking passwords; all payments are processed through RBI-authorized, PCI-DSS compliant secure gateways).
• Technical & Device Information: IP address, browser type, operating system, device identifiers, and browsing patterns across our digital experience.

3. How We Use Your Information

Your information is used strictly for legitimate business and food distribution purposes, including:

• Processing, packing, and dispatching fresh whole seeds and cold-milled spice batches directly to your doorstep.
• Communicating real-time order tracking, shipment dispatches, and delivery confirmations via SMS, WhatsApp, and Email.
• Providing proactive customer support, answering spice pairing questions, and resolving batch-specific feedback.
• Managing B2B wholesale orders, trade invoicing, and customized corporate gifting allocations.
• Complying with statutory food safety regulations, FSSAI record-keeping mandates, tax obligations, and GST reporting.

4. Food Safety & Batch Traceability

In accordance with FSSAI (Food Safety and Standards Authority of India) mandates and our internal zero-adulteration protocols, each spice pack contains a unique Batch & QR identifier linking back to its harvest origin (e.g., Rajasthan Cumin lot, Kumbhraj Coriander harvest). We maintain internal logs of batch allocations to facilitate rapid quality audits or product traceability if required.

5. Third-Party Sharing: Logistics & Payments

We do not sell, rent, or trade your personal information to any third-party advertisers. We share information only with authorized service partners essential for order fulfillment:

• Courier & Logistics Partners: (e.g., BlueDart, Delhivery, DTDC, India Post) to safely deliver sealed spice glass jars and moisture-proof pouches.
• Payment Gateways: (e.g., Razorpay, PayU, Stripe, UPI network) for end-to-end encrypted transaction processing.
• Regulatory Authorities: Government bodies or law enforcement agencies where strictly required by applicable Indian laws.

6. Cookies & Digital Analytics

Our website uses minimal, functional cookies to preserve your cart contents, remember your Sabut vs Pisa view preferences, and analyze site traffic to improve performance. You can disable cookies in your web browser settings at any time, though some interactive features of our store may function with limited convenience.

7. Data Security & Storage

We implement industry-grade SSL/TLS 256-bit encryption for all data transmitted across our website. Order information is stored on secure cloud servers with restricted administrative access, firewalls, and regular security audits in full compliance with the Digital Personal Data Protection Act (DPDP), 2023 and the Information Technology Act, 2000.

8. Your Privacy Rights

As a valued Brahmaa Kamal patron, you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction or updating of outdated contact or shipping information.
• Request deletion of your customer profile (subject to statutory tax and FSSAI invoice retention mandates).
• Opt-out of culinary newsletters and promotional communications at any time by clicking "Unsubscribe" or writing to us.

9. Grievance Redressal & Contact Details

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our designated Grievance & Compliance Officer: